Service Center Software — Repairs, Parts and Clients
Repair requests in a notebook and Viber, a technician forgot the deadline, the client calls «is it ready?», and parts are written off outside any accounting? In a service centre it’s easy to lose an order, miss an overdue repair and fail to count what you actually earn on.
Service centre software brings intake, repair, clients and parts into one system: you see the status of every order, the history per client and device, while money and stock are counted automatically. You can start for free and online — no installation. Below — what it does and who needs it.
What is service centre software?
It’s a system that runs a service centre from device intake to handover: it registers repair orders, tracks statuses, keeps the history per client and device, accounts for parts and generates documents. Instead of scattered notebooks, Excel and messengers — one picture of the workshop.
What does service centre software do?
Key capabilities for running a workshop:
Intake and repair orders
Registering a request with the fault description, device and client. Every order has a status and a responsible technician.
Statuses and client notifications
Accepted, in progress, ready for handover — statuses are visible to everyone, and the client can be notified by SMS or messenger when the repair is done.
History per client and device
What was repaired, when, what was replaced, whether under warranty. A repeat visit — and the whole history is at hand.
Parts accounting
Writing parts off against an order, stock balances, the need to reorder. No parts disappearing outside the books.
Calculations, receipts and acts
The cost of work and parts is calculated automatically, generating receipts, checks and work completion acts.
Telephony and integrations
Integration with IP telephony (Binotel) to log calls and tie requests to a client.
How is it better than a notebook or Excel?
A notebook won’t remind you of an overdue repair, Excel won’t show a client’s history or write a part off from stock. In the software, orders, clients, parts and money are linked: you see not just «what’s in progress», but how much you earned, which services are most profitable and where time is lost.
Service centre software in ERPJS is intake, repair, clients and parts in one system. You see the status of every order, the history per client and device, while money and stock are counted automatically.
Free service centre software
You can start running a service centre for free: ERPJS has a free plan with no time limit. The software works online — nothing to download or install, access from the browser on any device. As your business grows, you can move to a paid plan with extended features.
Who is it for?
The software is useful for any workshop working with repair orders:
- Service centres repairing phones and gadgets
- Computer and laptop repair
- Repair of home appliances and electronics
- Auto and other workshops with work orders
Frequently asked questions
What is service centre software?
It’s a system that runs a repair from intake to handover: it registers orders, tracks statuses, keeps the history per client and device, accounts for parts and generates receipts and acts. Everything in one place instead of notebooks and messengers.
How does it manage repair orders?
Every request is registered as an order with a fault description, device, client and responsible technician. The order goes through statuses — accepted, in progress, ready — and at each stage you see where it is now.
Can it track parts?
Yes. Parts are written off against a specific order, while stock shows balances and the need to reorder. This stops parts disappearing outside the books and shows the real cost of a repair.
Does it notify clients when ready?
Yes, an order status can be paired with a client notification — SMS or messenger. The client doesn’t call «is it ready?», but gets a message when the repair is done.
Do I need to download and install anything?
No, ERPJS works online — nothing to download, access from the browser. For businesses that need their own server, an on-premise option is available.
How much does service centre software cost?
ERPJS has a free plan with no time limit — on it you can start taking orders and keeping records. Extended features are available on paid plans as your business grows.